At PayFWDs, we believe the best technology deserves the best support behind it. Our service philosophy is simple — provide every client with a personal, knowledgeable team that understands their business, responds quickly, and gets things right the first time. We don’t just support our clients; we partner with them to make payroll, HR, and workforce management easier every step of the way.

A woman working at a desk in an office, writing on a notepad with a computer and paperwork in front of her.

A Seamless Transition Experience

Your experience with PayFWDs begins with a smooth, guided transition designed to minimize disruption and eliminate the time you’d normally spend mining data or chasing details. Our onboarding specialists manage the heavy lifting, supported by multiple audit checkpoints to ensure your payroll and HR data are accurate and complete before your first live pay date. We focus on getting it right from the start so you can move forward with confidence.

Your Dedicated Point of Contact

Every client is paired with a single point of contact who serves as their primary advocate and resource. This approach ensures you always know exactly who to call — someone who understands your business, your setup, and your goals. Behind your dedicated contact is a full support team ready to step in when needed, allowing us to deliver quick, effective responses no matter the request.

Seamless Ticket Tracking

We use TeamSupport, an advanced client support platform, to track and manage every service request. This system gives our team full visibility into open items, response times, and resolutions — ensuring that nothing falls through the cracks and every inquiry is handled promptly and professionally.

Expertise You Can Rely On

When it comes to payroll and HR compliance, experience matters. Our average team member brings 12 years of payroll expertise and more than 5 years of PayFWDs experience, so you’re always working with seasoned professionals who understand the nuances of payroll, HRIS, and tax management.

Direct Access to Specialists

Our tax team interacts directly with clients, providing clear answers and proactive guidance from true subject matter experts. Whether it’s managing filings, handling agency notices, or navigating complex compliance questions, our team is here to ensure accuracy and peace of mind.

Support That Grows With You

As your organization evolves, our support model adapts with it — maintaining the personal touch of a small firm while delivering the reliability and responsiveness of a large one. With PayFWDs, you’re not just getting a service provider; you’re gaining a long-term partner committed to your success.

Our Customer Support Model

People-Focused Support, Powered by Experience